1. ABOUT US
2. OUR CONTRACT WITH YOU
4. PRICE AND PAYMENT
6. IF YOU NEED TO MAKE? CHANGES
If you wish to make a change to the order you have made before it is dispatched to you, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, our fees, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7.2(a) – Your rights to end the contract).
1. YOUR RIGHTS TO END THE CONTRACT
Our Services: You have 14 days after the day we email you to confirm we accept your order. However, once we have completed our services (i.e. when you have received your order) you cannot change your mind, even if the period is still running. If you cancel after we have started our services, you must pay us for our fees for our services provided up until the time you tell us that you have changed your mind.
1. HOW TO END THE CONTRACT WITH US (INCLUDING CHANGING YOUR MIND)
Phone or email. Call customer services on 07815963748 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
2. OUR RIGHTS TO END THE CONTRACT
3. IF THERE IS A PROBLEM WITH THE PRODUCT OR OUR SERVICES
Summary of your key legal rights in the UK
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
In relation to the services we offer you, the Consumer Rights Act 2015 says:
if you haven’t agreed a time upfront, it must be carried out within a reasonable time.
In relation to products that are goods, for example shoes, handbags etc, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
1. OTHER IMPORT TERMS
|Service Charges on Change on Mind|
|Items value less than or equal to ?250||?50||Plus any return costs incurred|
|Items value more than ?250 or less than ?500||?50||Plus any return costs incurred|
|Items value more than ?500 or less than ?1000||?10||Plus any return costs incurred|
|Items value more than ?1000 or less than ?1500||?10||Plus any return costs incurred|
|Items value more than ?1500 or less than ?2000||?10||Plus any return costs incurred|
|Items value more than ?2000||?10||Plus any return costs incurred|